Privacy Policy & Cancellation Policy

Yes. siammedee.com uses the Secure Sockets Layer (SSL) and Private Communication Technology security standards supported by popular browsers, including Microsoft Internet Explorer and Netscape. SSL encodes your credit card number, so that it is available only to you and the trusted financial institution. This encryption makes doing business over the Internet as secure as making a purchase by telephone.

All transaction related information will be passed on to the trusted financial institution, and we do not maintain in our server any of your financial information, including but not limited to credit card's name, number and expiry date.

Currently our system supports payment through VISA, MASTER. You make a payment by clicking Pay Online in the My Trips page which is linked to our payment page. After reviewing the Reservation Information and Reservation Policy, you can select to make payment by online credit card (VISA or MASTER) or select to make payment by fax through our Credit Card Payment Form (VISA, MASTER).

In the Low and High Seasons:

• Full payment and instant booking:
  
  
  • Low Season: The cancellation made before 7 days or upper will be charged for 5% of the full payment or Baht 300. In the case that 5% charged is lesser than Baht 300, you will be charged at Baht 300. If the cancellation is made within 7 days before the check-in date, you will be charged for 5% of the full payment or Baht 300, plus 1 room night rate and 5% for administration fee of your total booking.
    
    
  • High Season: The cancellation made before 15 days or upper will be charged for 10% of the full payment or Baht 500. In the case that 10% charged is lesser than Baht 500, you will be charged at Baht 500. If the cancellation is made within 8-15 days before the check-in date, you will be charged for 10% at the minimum and another Baht 500 for penalty. And if the cancellation is made within 7 days before the arrival, you will be charged for 10% of the full payment or Baht 500, plus 1 room night rate and administration fee for 5% of the full payment.
    
    
• Deposit payment, Deposit and Install Payment, Book Now pay Later :
  
  
  • The cancellation made 30 days before the check-in date will be charged for 5% of the full payment or Baht 300 in case of the 5% charged is lesser than Baht 300. The cancellation made within 30 days before the check-in date will be charged for 15% of the full payment or 1 roomnight rate and the cancellation fee will be applied to you.
    
    
• Deposit payment, Full Payment for Early Bird (Advance booking at least 90 days before check-in date) :
  
  
  
  • The cancellation made 60 days before the check-in date will be charged for 10% of the full payment or Baht 2,000 in case of cancellation charge is lesser than Baht 2,000. The cancellation made within 45 days before the check-in date will be charged for 20% of the full payment or Baht 2,000 in case of cancellation charge is lesser than Baht 2,000. The cancellation made within 30 days before the check-in date will be charged for 25% of the full payment or Baht 2,000 in case of cancellation charge is lesser than Baht 2,000 and the cancellation fee will be applied to you.
    

In the Peak Season:

• Full payment and instant booking:
  
  
  • The cancellation made before 30 days will be charged for 30% of the full payment or Baht 1000. In the case that 30% charged is lesser than Baht 1000, you will be charged at Baht 1000. The cancellation made less than 30 days before arrival will be charged for 100 % of the full payment.
    
    
• Deposit payment:
  
  
  • The cancellation made before 30 days or upper will be charged for 5% of the full payment or Baht 300 in case of the 5% charged is lesser than Baht 300. 30% of payment will be charged if the cancellation made before 14 days of the check-in date and 100% of payment after 14 days. The administration fee of your total booking cost plus a cancellation fee will be applied to you.
    
    
• Deposit and Install Payment:
  
  
  • The cancellation made before 30 days or upper will be charged for 5% of the full payment or Baht 300 in case of the 5% charged is lesser than Baht 300. 30% of payment will be charged if the cancellation made before 14 days of the check-in date and 100% of payment after 14 days. The administration fee of your total booking cost plus a cancellation fee will be applied to you.
    
    
• Deposit payment, Full Payment for Early Bird (Advance booking at least 90 days before check-in date) :
  
  
  • The cancellation made 60 days before the check-in date will be charged for 10% of the full payment or Baht 2,000 in case of the cancellation charged is lesser than Baht 2,000. The cancellation made within 45 days before the check-in date will be charged for 20% of the full payment or Baht 2,000 in case of the cancellation charged is lesser than Baht 2,000. The cancellation made within 30 days before the check-in date will be charged for 25% of the full payment or Baht 2,000 in case of the cancellation charged is lesser than Baht 2,000. The administration fee of your total booking cost plus a cancellation fee will be applied to you.
    

Please check the peak periods for the hotel of your choice.

ALL requests for cancellation must be sent directly to us by e-mail at: Reservation Department

or faxed to 662 250 6324 only.

to the hotel reception when you check in. This is to help reduce the amount of document you have to carry during your travel.

At siammedee.com we respect the privacy of our visitors. To protect your rights, we ensure that you have complete control of the information you provide about yourself. We do not sell, trade or rent your personal information to anyone. The information you provide to siammedee.com is used to personalize your visits, and facilitate the services that you order.

For more information see the siammedee.com Privacy Policy.

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If you still have any technical or travel related problems or questions, visit our Customer Support page.